مطلوب موظف تكنولوجيا معلومات للعمل لدى اللجنة الدولية للاغاثة في الاردن

تعلن اللجنة الدولية للاغاثة في عمان - الاردن عن حاجتها الى :

 Background/IRC Summary:

Founded in 1933, The International Rescue Committee serves refugees and communities victimized by oppression and violent conflict worldwide. The International Rescue Committee is committed to freedom, human dignity and self-reliance. This commitment is expressed in emergency relief, protection of human rights, post conflict programming, resettlement assistance and advocacy. IRC Jordan program is currently seeking qualified candidates to fill the below vacant position.

Job Overview/Summary:

This position will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Amman office and Jordan field offices. The ICT Officer will work closely with the Senior ICT Manager and all program sectors to ensure proper ICT functioning and support.

Major Responsibilities:

IT Support-Provide Level 1 and Level 2 support:

Guide and support Jordan IT team to resolve Level 1 and level 2 issues

Be the technical reference for any ICT procurement in Jordan CP

Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

Perform preventative maintenance on all IRC computers and network resources

 

Installation & Configuration of:

Servers, Windows Server operating system , Domain and essential network services

Desktop/laptop hardware and software, and peripherals.

Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate.

IRC Standard system image, Windows 10 operating system, Microsoft Office and other IRC application

 

Maintenance, Repair & Security:

Perform preventative maintenance on all IRC computers and network resources.

Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.

Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.

Create and maintain IRC computer software/hardware inventory ensuring accuracy.

Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.

Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

Responding within agreed time limits to helpdesk calls

 

Training, Evaluation, & Testing:

Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.

Test and evaluate new technology.

Prepare and submit reports that provide sufficient detail for Senior ICT Manager in order to share it with HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans

Various Projects – Position will need to assist on various IT projects as needed in coordination with the Senior ICT Manager

 

Key Working Relationships:

 

Position Reports to: Senior ICT Manager.

Indirect Reporting: Shared Services Coordinator, Regional IT Director, Europe, North Africa and the Middle East

Position directly supervises:NA.

 

Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.

Internal: All departments and users

External: IT equipment and supplies vendors, internet service providers

 

المهارات

Education: Graduation or College degree

Work Experience: Minimum of 6 years in relevant work experience as IT professional or IT support staff

Demonstrated Skills and Competencies:

 

Excellent technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)

MCITP course or equivalent experience in windows server environment is a MustExperience installing, configuring and managing both wired and wireless LAN.

Excellent communication and interpersonal skills required.

Customer/Client service experience

Traits:

Strong sense of personal integrity.

Attention to detail.

Team spirit and problem solving abilities.

High sense of urgency

Language Skills: Fluency in English (written and spoken) is required.

Standards of Professional Conduct the IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

 

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

 

Returning National Candidates: We strongly encourage Jordanian national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs .